Refund Policy

REFUND, RETURN & CUSTOMER EXPERIENCE POLICY

Effective Date: [Insert Date]

1. Commitment to Customer Satisfaction

TheSurvivalHq.shop is committed to providing premium outdoor, survival, and emergency gear, ensuring exceptional customer experience.

2. Return Eligibility Window

Returns accepted within 30 days of delivery.

3. Conditions for Return

Items must:

  • Be unused and in original packaging.
  • Include all accessories, manuals, and components.

4. Non-Returnable Items

  • Used or damaged items.
  • Clearance, final sale, or discounted products.
  • Custom or personalized items.

5. Damaged or Incorrect Orders

Report within 7 days of delivery with photos if applicable.
TheSurvivalHq.shop will:

  • Replace defective or incorrect items.
  • Or issue a full refund.

6. Order Cancellation

Orders can be canceled within 12 hours of placement.

7. Return Authorization

All returns require pre-approval; unauthorized returns may be refused.

8. Refund Processing Timeline

Refunds processed within 5–10 business days after inspection.

9. Shipping Responsibilities

  • Customers cover return shipping unless item is defective or incorrect.
  • Platform covers shipping for defective/incorrect items.

10. Exchanges

Exchanges limited to defective or incorrect items.

11. Refund Delays

Refunds may be delayed due to payment processor timelines.

12. Abuse Prevention

Excessive returns may result in account restrictions or termination.

13. Chargeback Policy

Customers should contact support before initiating chargebacks.